We are committed to a continuous progress initiative involving the entire Vivansa organisation so as to strengthen the Tradition of Quality provided to our customers whom we always endeavour to satisfy by a good understanding of their needs, the expertise of our staff and the constant improvement of our services.
To reach this goal, a Quality System compliant with the norm ISO-9001 is being implemented and will continuously be evaluated and adapted. This Quality System allows us to streamline our operations and enhance our performance, for the benefit of our Customers and Business Partners.
Through this Quality Charter, Vivansa binds itself to respect 6 guiding principles considered as essential. It is a real engagement, that permits to appreciate our services and to obtain a quality warranty for the carrying out of our contracts.
1. The Customer is the priority
Our customers are the key to the prosperity of our Company. We have to anticipate their expectations in order to secure their loyalty as partners. Our customer-oriented procedures and our readiness to respond and to innovate are priority progress areas for us.
2. Best Practices
Vivansa adheres to the Service Oriented Architecture (SOA) philosophy, which means that all our realisations are designed around “services”, rather than “applications”. Our approach to SOA is that SOA is a means, not an end. Vivansa advocates a “think big, act small” approach where SOA efforts are driven by strategic vision and business need, and are met through incremental, iterative SOA projects that are designed to deliver on business goals, one business need at a time.
3. Adapted Skills
We only answer to consultations that correspond exactly to our skills. We are commissioned to counsel the best solution to you, adapted to your needs, thanks to our independence. The kind of mission that we would carry out with you is the heart of our business. For issues that need other skills, we have selected reliable partners, that respect values similar to ours. This method permits us to take into account all the aspects of your project.
4. Achievement of the Objectives
Vivansa binds itself to obtain results and not only to place resources at disposal. Even if there are unforeseen problems, it is our job to arrange us to reach the objectives. This commitment to quality results certainly explains why our clients have always renewed their confidence in us.
5. Respect of Time Allowed
Respect of time allowed at the beginning of the work is one point to which we attach a great importance. Because your time is precious for us, we will put in operation all our material and human means to finish in time allowed.
Vivansa binds itself to keep confidential all the project materials that are specific to your business. One clause that defines the level of confidentiality is written in every contract.
“As Chief Executive Officer, I undertake to arrange for the resources needed for this continuous improvement with the intention of an increasing satisfaction of our Customers and our Business Partners. This satisfaction will be checked regularly.”